Customer Care

SHIPPING

We usually process and send out orders within 3-5 business days upon receipt. You will receive a confirmation via email. As soon as we arrange the shipment of your order, you will receive a notification which will include a tracking link. The Internet Shop™ is a DHL partner and is currently shipping from Europe, Germany. Depending on your location, national orders are delivered within a few work days. European orders within 1-2 weeks. International orders might take up 2-3 weeks to arrive. Please see courier prices at checkout.

 

RETURNS

If you want to return or exchange an item, please proceed to Returns Center (opens in a new window) and submit a return request, providing the email address you have used for your order and the order number. You can find the order number in the confirmation email of your order. Once you have submitted your return request, you will receive instructions via email, on how to send your order back to us and get your payment refunded.

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